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Manager of Operations - Janitorial

Full Time
Real Estate Field
  • Facilities Management / Engineering
Los Angeles
Postal Code
United States

This job is no longer active.


Position Summary

An ABM Manager of Operations - Janitorial is responsible for the growth, operational and financial success of his/her branch.   The Branch Manager will lead a team of four district managers as well as a diverse team of employees

Position Responsibilities

Client Relations:

  • Maintain constant communication with clients to ensure consistent and satisfactory service.
  • Entertain clients and prospective clients.
  • Respond to customer inquiries and resolve complaints.
  • Ensure quality services are provided in accordance with account requirements.
  • Visit client accounts and establish customer inspection and visitation schedules.
  • Maintain effective and robust quality assurance programs.
  • Identify and correct problems pertaining to productivity and efficiency.

Employee Relations and Supervision:

  • Create a team-oriented environment where employees can learn and succeed.
  • Create positive employee morale within your branch.
  • Demonstrate solid leadership skills.
  • Ensure branch employees understand their responsibilities and are properly trained.
  • Regularly review employee performance and address performance issues.
  • Provide support and leadership in special projects/initiatives, as directed by regional, division or corporate-level management.
  • Ensure that all audits, including financial, HR, Safety and Risk Management audits, achieve satisfactory results.  Investigate and correct issues identified in audits.
  • Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing:

  • Meet branch sales objectives by partnering with sales team in efforts to develop new business and other opportunities.
  • Develop and maintain solid relationships with clients and become the face of the organization in the local marketplace.
  • Establish business relationship with potential customers. 
  • Understand customer requirements and offer ABM services to meet their needs.
  • Oversee new account bidding process and maintain all customer contact specifications.
  • Promote the development of Tag or Casual sales to increase branch profitability.
  • Develop a branch business plan which defines how the branch will achieve its operational and financial goals and addresses planned marketing, sales and prospecting activities.  Monitor progress toward branch business objectives.
  • Participate in local trade organizations to promote ABM Janitorial Services.


  • Working with Staff Accountants:
    • Responsible for all financial aspects of branch operations, including budgeting, labor review, billing, receivables and payables.
    • Responsible for completion of annual budget. 
    • Responsible for keeping revenue and costs within this budget.
    • Must be able to forecast future performance against annual budget.
    • Ensure accurate billing and assist in the collection of overdue accounts.
    • Ability to understand profit and loss statements.
    • Control labor expenses. Direct the purchasing and inventory management of supplies.


  • Responsible for the operational and financial success of an ABM branch and Districts as assigned.
  • Is accountable for meeting financial objectives by controlling expenses, expanding billable services to current customers and attracting new customers. 
  • Bachelor’s degree is preferred but not required.
  • A minimum of five years of operations experience in service related field is highly preferred.
  • Understanding of the service industry trends, practices, and process.
  • Prior management or supervisor experience in the facilities field.
  • Solid accounting and business acumen. 
  • A passion for serving others and helping others to succeed.
  • Excellent personal organization skills.
  • Excellent follow-up and an eye for detail.
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary.
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
  • Excellent verbal and written business communication skills.
  • Business savvy and financial accountability.
  • Strong moral integrity.

Job Functions

  • Facilities Management
  • Finance
  • Operations

Job Sector

Not specified



5+ to 7 years

This job is no longer active.

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