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Client Success Coordinator

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
New York City
 NY
Postal Code
10001
Country
United States

This job is no longer active.

Description


JOB SUMMARY

Under direct supervision, assists is a client facing role focused on supporting our clients' needs and customer experience. Collaborates with numerous internal teams, including Service Operations, Billing, Finance and D&T to deliver in accordance with our client requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintains frequent communication with clients to maintain a first-class relationship.
  • Responsible for execution of client-facing processes around systems administration, client reporting, and support, client on-boarding, program administration and other activities as assigned.
  • Facilitates internal and client-driven requests, focusing on reporting and service level adherence.
  • Accountable for customer escalations interfacing with the client and applicable internal teams to resolve.
  • Helps coordinate and organize workflow for the team.
  • Partners with Service Operations to ensure performance of overall account service levels.
  • Completes special projects as needed.
  • Work with internal groups (Support Center, Supply Chain, EMS, Billing, Digital & Technology and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.
  • Coordinates with client to set up systems, maintain access and usability, provide training, and coordinate any D&T or other projects.
  • Provide required client SOPs, reporting, data, and dispatch updates for assigned client(s).
  • Conduct periodic client calls to run through any updates, checkups, and basic information sharing.
  • Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. 1-2 years related work experience required. Prior experience in a client facing role or industry preferred.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

OTHER SKILLS and/or ABILITIES
• Apply customer service principles and practices
• Communicate effectively both verbally and written
• Prioritize multiple tasks and demonstrate proper time management
• Problem solve and present recommendations to internal and external clients
• Demonstrate excellent organizational and critical thinking skills
• Proficiency with MS Office (Outlook, Excel, Word) and other reporting and presentation tools

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Job Function


Not specified

 

Job Sector


Not specified

 

Experience


N/A


This job is no longer active.

New York City Full Time NY Client Success Coordinator other