Experience Program Specialist - Athlete Activations

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

JOB SUMMARY

The Experience Program Specialist provides workplace services and administrative support for workplace programs to increase individual well-being, personal productivity, and organizational effectiveness.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support delivered by employees like the Experience Program Specialist.

The Experience Program Specialist is responsible for providing marketing & communications support, scheduling assistance, program documentation updates, research, reporting and other duties as needed in support of the workplace programs.

DUTIES & RESPONSIBILITIES

Coordinates and administers Experience Service programs.

Programs include, but are not limited to: Wellness, Community Management, Employee Engagement, Amenity, Digital, Transportation and Commute, Food Services, Company Store, Mail & Document Services, Office Supply Management, Moves, Adds, Changes (MAC), Space Reset, Entrance Screening Protocol and Workplace Onboarding.

Maintains, coordinates, and delivers Experience Services program materials, including client and company brand compliance. Customizes resource guides and training materials to support program implementation and operations.

Maintains, coordinates, and delivers customized tools for technology as needed to support program objectives. Maintains accuracy and relevance of resources over time.

Collects and organizes feedback to provide data informing program performance indicators.

Ensures accuracy, production, quality, and retention of program materials; also ensures client and company materials comply with client and company brand guidelines.

Administers elements of program change management to include communications, scheduling, event planning, etc.

Coordinates with company and client IT teams in delivery of technology, training needs and implementation of program(s), training and tools for Experience Service teams and clients.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Performs other duties as assigned.

QUALIFICATIONS

HS Diploma or GED required. A minimum of 2 year of front desk, concierge, customer service or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires intermediate knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Best candidates will have a genuine interest in in anticipating and serving the needs of others. A warm demeanor and desire to collaborate with others is key.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:

1. Complete at a satisfactory level all required and assigned HSE training.
2. Follow all activity policies and procedures, including all HSE related requirements at all times.
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.