Audio Visual Technician, Corporate Events

This position is responsible for setting up, installing, testing & troubleshooting AV equipment such as microphones, sound speakers, video screens, LCD projectors, video monitors, video conference, recording equipment, sound and mixing boards, and lighting equipment for events and functions for meetings and conventions, presentations, and conferences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Set up of all audio-visual equipment for events with the aim to provide high quality technical standards. Service all Action Line tickets for support

Follow up on client feedback regarding any events or issues pertaining to Audio and Visual needs. Support any troubleshooting requests.

Advise when needed of the after-hours support policy and ensure it is within the notice period & coordinate with outside AV vendors for additional support needs

Provide proposals to the client and keep tracking log with PO and CC transactions weekly. Maintain inventory log and supplies; ordering, stocking, tracking - reporting and catch ups to manager

Cable management within conference rooms and event spaces. Maintains audio visual equipment including routine inspections, preventative maintenance, and inventory control through a monthly PM schedule tracked through Maximo - replace faulty equipment

Maintains a strong working knowledge of video and audio equipment, wireless technology, computers, LCD projectors/monitors, software, industry standards, and video conferencing equipment

Provides regular feedback to Manager and Event Team Lead on communication issues and service improvements.

Liaison with client regarding the exact audio-visual requirements for events through event portal software.

While utilizing the company vehicle must maintain it's appearance, functionality, and supplies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School diploma or GED equivalent required. Minimum of 1 - 2 years of audio visual experience

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence.

Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

FINANCIAL KNOWLEDGE

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.


OTHER SKILLS and/or ABILITIES

Basic knowledge of computer software and hardware (i.e. Microsoft Office Suite Products). Familiar with a variety of file types such as TIFF, JPEG, PDF, MS Word and Excel. Ability to work handheld mobile technologies and applications. Ability to work in multiple software platforms and learn and retain technical software applications quickly.

Good organizational skills. Must work well under pressure with multiple deadlines and demonstrate a proactive approach to routine and non-routine occurrences.

Ability to work flexible work schedules based on business need to include overtime.

May need to be physically able to lift and move 30-40 boxes and operate a two-wheel dolly. Physical ability to assist with document services operations. Able to lift 50 lbs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.


SAFETY

1. Complete at a satisfactory level all required and assigned HSE training
2. Follow all activity policies and procedures, including all HSE related requirements at all times
3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any condition which you feel could result in an accident or injury and / or stop work if required

Equal Opportunity and Affirmative Action Employer Women/Minorities/Persons with Disabilities/US Veterans