Manager, Workplace and Facility Management

This position is responsible for strategic space management, office services and building operations in the NMDP headquarters building and field offices. As part of the Facility Management and Real Estate department, the individual will oversee internal and external staff needed to provide space/MAC activities, reception, café & vending services, event planning, duplication center, records management and building operations.

Accountabilities:

• Oversee preventive maintenance program using Computer Maintenance Management System (CMMS).

• Ensure efficient monitoring and operations of mechanical and electrical systems to achieve cost savings and sustainability.

• Oversee building and equipment repairs.
• Respond to building outages and other emergencies.
• Enforce company’s security program and development of policies.
• Responsible for company’s safety and emergency management programs.

• Develop space strategies for various departments; coordinate, execute and document.

• Manage large space and furniture projects, minor tenant improvements and equipment replacement projects.

• Maintain detailed space utilization data and is accountable for accuracy of IWMS reports.

• Oversee day-to-day moves/adds/changes (MAC) and company’s ergonomics program.

• Responsible for furniture and finishes including procurement, relocation, maintenance, and asset tracking.

• Oversee availability and use of conference rooms and event spaces.

• Responsible for office services in Coordinating Center and field offices.

• Office Services includes: reception, café & vending services, duplication center, records management, centralized office supplies and mail.

Leadership and Financial Acumen:

• Provide day-to-day direction to internal facility coordinators, office services employees, maintenance technicians and on-site service providers.

• Monitor performance of team, providing input on hiring, individual goals and disciplinary actions.

• Vendor management including RFPs, contracts, invoicing and performance.

• Provide input into the annual department budget; reconcile invoices and monitor adherence pertinent to building operations and workplace activities. 

• Responsible for department technologies: IWMS (CAFM and CMMS), AutoCAD, security database, BAS, lighting control system.

• Responsible for ongoing process improvements.

• Other duties as assigned.
  
  

  Knowledge of:

  • Building operations and maintenance.

  • Space management, tenant improvements, move coordination.

  • Project management processes.
  • Facility Management technology.

  • Office services methods and deliverables.

  • Financial aptitude.

   

  Ability to:

  • Lead an engaged team to produce outstanding results.

  • Identify and resolve building operations and maintenance issues.

  • Create space strategies based on business needs and deliver efficient and effective workspaces.

  • Coordinate multiple projects simultaneously.

  • Build professional relationships with various department representatives and external service providers.

  • Manage department expenditures.
  • Create and manage process improvements.

  • Travel occasionally to multiple off-site locations.

   

  Education and/or Experience:

  • Bachelor’s degree in facility management or a related field.

  • Minimum 5-years’ experience in facility management focused on building operations, maintenance and space management.

  • 3+ years’ experience leading internal employees and external service providers.

  • Proven experience with various databases, including Integrated Workplace Management Systems (IWMS), AutoCAD and Building Automation Systems.

  • Position may require driving to and from multiple off-site locations. Must have valid driver’s license and reliable transportation.

     

  Preferred Qualifications: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)

  • Professional designation such as CFM, FMA, CCM, NCIDQ, etc.