Operations Trainer Illinois

LivCor a Blackstone portfolio company, is a real estate asset management business specializing in multi-family housing. Formed in 2013 and headquartered in Chicago, LivCor is currently responsible for a portfolio of over 300 Class A and B properties comprising more than 100,000 units in markets across the United States.

Our business is focused on making real estate more valuable. But for us, it’s more than that. It’s people first, community always. It’s a life-filled career, not just a career-filled life. It’s doing good work, with good humans, and making a difference. It’s excellence in all its forms. Ultimately, we create great places to work, live, and grow. We do that by focusing on leaving people – and places – better than we found them.

Whew! Still with us? Cool. Let’s talk about where you’d fit in:

The Operations Trainer is a key position that partners directly with the Operations team, LivCor Departments, and various Operating Partners on a diverse range of LivCor initiated programming. The trainer is an integral part of the team that acts as education liaison between operations team, broader LivCor Asset Management Group, and various Operating Partners. The Operations Trainer will organize and conduct onboarding for new and existing team members, Operating Partner team members through educational programs in connection with LivCor Technology Platforms, Good Owner expectations, and initiatives. Lastly, this role will maintain records of training activities, employee progress and monitor effectiveness of programs.

As a partner, they will be a strategic thinker that shares responsibility for ensuring projects stay on track and goals are being met through education. The operations trainer is an articulate and clear communicator with the ability to provide a value proposition and provide a why behind software, good owner standards, etc. The trainer is to be highly organized, exceptionally detail oriented, with ability to meet deadlines and know how to develop reporting on training. Will be able to attend regular meetings and give progress reports. Will be leading and managing multiple education programs at the same time. The operations project trainer typically works in an office setting, with 30% Travel. This job may require more than 40 hours a week, depending on the project(s). The hours worked could also increase closer to project deadlines.

Only read further if you are:

• Kind
• Humble
• Honest
• Relentless
• Smart with Heart

You should be:

• Authentic. You do you. Together, we’ll do something amazing.
• A passionate person with a love for real estate and investing; and believes that helping others win is a noble cause, essential to our success.
• An excellent team player who enjoys working with others and has strong interpersonal skills.
• Highly motivated, energetic, and organized
• Gumby. Things change.

What you will do:

• Provides a bridge for smooth communication between operations and internal departments; demonstrating leadership to maintain credibility, trust and support with overall team
• Successfully completes critical aspects of deliverables with a hands-on approach, including drafting general correspondence, memos, and letters, and other tasks that facilitate team’s ability to effectively manage operations and operating partner relationships and projects
• Curate and execute an onboarding and training workflow for both Operations Partners and internal new associates
• Creates and edits education presentations (PowerPoint and other)
• Organize and maintain community staff training schedules with all new hires and existing staff
• Participate in the design and development of in-house training programs   
• Assist with troubleshooting low performance communities
• Assist in the execution of community team development & training of various LivCor initiatives
• Review the leads at each community within assigned region and analyze data to give adequate feedback
• Maintain on boarding & on the job training schedules for new hires and existing staff
• Monitor and report training and performance progress through:
  • Adoption and overall comfort level within various LivCor platforms
  • Reduction in escalation issues
• Prepare standard communications for POC communications; participate in Office Hours
• Communicate with internal and external partners on progress and track feedback
• The right candidate will be an experienced professional with exposure to operational functions and have a passion for learning as well as the following:
  • Bachelor's degree preferred, or equivalent experience
  • Multifamily operations experience or related, required

• Comfortable using software programs to process data and interpret the results through critical thinking
• Support on-boarding of new Operators and team members while leveraging technology
• Ability to generate job aides and collateral for Operators and Internal partners
• Strong written and verbal communication skills; detail orientation
• Collaborate at all levels, working with team members, senior management, and business owners to teach with influence
• Working in a fast-paced environment with changing deadlines
• Engaged and collaborative team player with high energy and strong analytical thinking

What you should have:

• 5 years of experience in property management operations or related multifamily experience preferred
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, senior management, external parties. Extremely patient with strong training, presentation, written and verbal skills
• Ability to write, read, analyze and interpret reports, business correspondence and procedures manuals
• Ability to effectively present information and respond to questions
• Ability to interpret a variety of instructions furnished in written, oral, verbal, diagram, report or schedule form
• Strategic planning and critical thinking required
• Proficient, high level of ability in Yardi/CRM or like software
• Proficiency in word processing, spreadsheet, internet, and database management programs
• Proven training skills including; creating training plans, schedules, tracking and monitor progress
• Comfortable teaching in one-on-one and small groups
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, who actively seeks opportunities and proposes solutions.
• Friendly and professional demeanor
• High energy with initiative and “we” mentality
• Heart with Smart
• Thorough knowledge of Microsoft applications and other general office equipment as well as project management software is preferred. Outlook experience preferred
• Ability to travel quarterly

What we offer:

We know that if we take care of our team everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Our culture and values matter to us. A lot. We’re definitely not serious but we take this stuff seriously, if you get what we mean. We want a place that is an ego-free zone. A place where good people do good things together. It shouldn’t be rocket science in workplaces, but for some reason it still is? We’re absolutely determined to be different, and we think we’re doing a pretty good job at it. We have a CEO who makes fun of himself, and who will encourage you to tell him when he is wrong. In fact, he needs people to – we all do. Supportive challenge is good, it’s how we get better. We like getting better. We also love diversity, of all kinds. We need people who look, sound, speak, love, and exist differently from one another. This isn’t at the end of this paragraph because it’s an afterthought. It’s SO important to us we want it to stand out.

Right. On to the technical stuff that we know matters to you. We offer competitive pay that is commensurate with the market and relevant experience, and a full slate of benefits that even includes things like paid parental leave.

If any of this sounds interesting, then maybe we are a fit. Life is too short to work with people you don’t like. So whatever you do, don’t make that mistake.

The LivCorian Values

1. Be you. Be Real. Be Open. You do you. Together, we will do something amazing.
2. Care, Always. We don’t want to let anyone down.
3. Courageously Curious. We love to learn, even when it hurts.
4. Help Others Win, Be A Good Neighbor. This is about ‘We, not Me.’
5. Relentless Hustle, Heart & Humility. Work hard. Be Kind. Make Better.

A few of the people you will work with:

• Jenn Smetana
• Nicole Conrad
• Alison Brown
• Colin Green

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email us.